If you have forgotten your password, you can easily reset it by following these steps:
- When on the sign in page, press "Forgot my password"
- Enter your email connected to your reebee account
- Type in your verification code and create a new password
If you've encountered difficulty receiving verification codes or resetting your password on reebee, we're here to help you troubleshoot the situation. Here are several reasons why you may be experiencing this issue:
Account Creation Before Version 49.0.0:
If you created your reebee account before Version 49.0.0 and are now unable to log in or receive verification codes, it's important to note that your account is no longer accessible. Due to updates, older accounts created before this version have not been retained in our system. Consequently, if you're unable to log in or reset your password, it's likely because your account no longer exists. In this case, you'll need to create a new account to continue using reebee.
Third-Party Sign-In (Google, Facebook, Apple ID):
If you signed up for reebee using a third-party authentication method such as Google, Facebook, or Apple ID, please be aware that we cannot send a verification code directly to your email. If you've forgotten the password associated with your third-party connection, you'll need to follow the password recovery steps provided by the respective third-party service. reebee does not have access to your third-party login credentials, so we're unable to assist with password resets in these cases.
Account Created After Version 56.0.0:
For users who have created their reebee account after version 56.0.0 and have provided an email address, but are still not receiving verification codes, there may be an issue with your email confirmation. Please ensure that the email associated with your reebee account is correct and verified. If you're certain that the email is accurate but you're still not receiving verification codes, please reach out to our customer support team at through our help center. Our support team will be happy to assist you further and check our database for any potential issues.
We apologize for any inconvenience this may cause and thank you for your patience and understanding as we work to ensure a seamless experience for all reebee users.
Sincerely,
The reebee Support Team