We have put together a FAQ to help answer some of the more common questions about the new reebee app. If you don’t see your question answered, please reach out to us and we can help you.
Q. The new app looks very different, why did you change it?
We are always looking for ways to improve reebee so you will see some new things with this update. With the changes, we're bringing you access to even more content in addition to everything you already love.
Q. My shopping list is missing after I updated my reebee app. Is there a way I can recover my shopping list?
If you do not see your shopping list after updating, follow these steps to try to re-sync your data:
- Click on settings in the top right of the Browse tab
- Under “My Account” tap “Import my saved Shopping List”
If you do not see your shopping list data appear after trying these steps please reach out to our customer support team
Q. My shopping list is missing categories and images:
In order to restore images and categories on your shopping list you must delete the items that were in your list before you updated and add them again. If you add new items, images will be available. We know this can be frustrating and we apologize for the inconvenience.
Q. How do I add items to my shopping list?
We have made some changes to adding items to your shopping list in this update to make it quicker to add items:
- Instead of long pressing on the item, simply tap the item you would like to add and it will be placed in your shopping list. For more information please refer to this article
Q. I don’t see anywhere to log in?
The Sign-in option which also enables synchronization of different devices is back in the version 56.0.0. If you were using reebee before Version 49.0.0, you will need to create a new account to access the latest features.
Q: How do I use the updated reebee app?
We have a bunch of helpful guides that will teach you more about the changes made in this update and how to navigate the new app.
Q. How do I find a missing store or flyer?
We know it can be frustrating to lose access to a favourite flyer or store, and we apologize for this inconvenience. In order to resolve this issue, please reach out to us and mention the flyer or store you are missing or unable to access.
Please note: we have updated our distribution system and as such some of the stores you used to see may not be available in your area. If this issue occurs to you, try changing the postal code in the app to one closer to the store you are looking to shop at.
Q. What are online deals?
You may have noticed, we've added online deals to the app. We hope that by doing so, users feel they are given more choice and are able to make a more educated decision when shopping.
However, if you do not wish to see online deals, you can filter them out in your search screen. As well, you can use filters in search to personalize your search results to your liking.
Q. I don’t like the new version and I want to revert to the old version of reebee. How do I do that?
We know that change is uncomfortable and we sincerely apologize for any inconvenience. Once you have updated your app, it will not be possible to revert to the older version of reebee. All users will need to update to the new version reebee by July 31, 2023.
Q. Can I provide feedback or report any issues with the updated app?
We are always here to help with any questions or feedback. Please reach out to our reebee customer support team.
If you are experiencing other issues, please reach out to our customer support team at reebee.